3. How do I reset my password for my jobseeker account?

If you’ve forgotten your password for your account, follow the below steps to reset it.

1. Press the ‘Sign in’ button located at the top of the page
2. Press the ‘Jobseeker sign in’ button
3. Press the ‘Forgotten password?’ link, which is located beneath the ‘Password’ box
4. The ‘Jobseeker forgotten password’ section of your account will now load
5. Select the ‘Email address’ box, then type the email address you used when creating your jobseeker account
6. Press the ‘Submit’ button
7. The confirmation page will now load, and you have successfully requested a password reset
8. Go to the inbox for the email address you used when creating your jobseeker account
9. Find and open the email with the subject line ‘Details for resetting your password’
10. Press the ‘Reset password now’ button inside the email
11. The ‘Reset your jobseeker password’ page will now load
12. Select the ‘New password’ box, then type your new password
13. Select the ‘Confirm new password’ box, then retype your new password
14. Press the ‘Reset password’ button
15. The confirmation page will now load, and you have successfully reset your password

Important

You must complete steps 10 to 14 within 24 hours of completing step 7. If you do not complete the final steps within 24 hours, you must repeat all steps.

Your password must be at least 6 characters long and one character must be numeric. Do not include spaces or symbols.

If you do not see the ‘Details for resetting your password’ email in your inbox, check your junk/spam folder.